Taxis, Uber and the Dying Art of Customer Service

Taxis, Uber and the Dying Art of Customer Service

As a bit of a traditionalist, one trend I’ve always avoided is ride-share/Uber/Lyft. For whatever reason, I’ve just felt like taxis were more trustworthy. This assumption, for the record, is based on absolutely no actual fact or knowledge. It’s just one of those deals where cabs have been around forever when you need a ride, […]

Burned Breadsticks

Burned Breadsticks

Last night I ordered pizza. Pizza from a reputable, national franchise. I’m not naming names. This isn’t about shaming and calling out. It’s about a learning experience. For you. For me. After I returned home from picking up the pizza, I dove into my box of breadsticks like a savage beast who hadn’t eaten in […]

Five Lessons Learned From Two Customer Service Fails

Five Lessons Learned From Two Customer Service Fails

These days, as sad yet true as it is, I enter into my customer service experiences with other businesses anticipating misery. Some will say that’s a negative mindset. I can’t argue that. Others might warn that in doing so, I’m creating a self-fulfilling prophesy. Perhaps. Then there’s the rest of you. Who feel exactly the […]

Debunking The Myth Of Delivering Voice Overs Too Quick

Debunking The Myth Of Delivering Voice Overs Too Quick

Let me just go ahead and debunk a myth that’s been out there for a long time and I simply don’t believe has any truth to it. Some will agree. Some will disagree. Some will breathe a sigh of relief and maybe even re-evaluate the way they do business. The Myth of Quick Delivery The […]

Your Voice; Their Voice Over

Your Voice; Their Voice Over

One day you wake up and decide you want to paint your house. More than just a safe and easy, neutral colour palette throughout, you want to have an accent wall in each room. A BIG BOLD accent wall in each room. Bright colours. Yellow. Purple. Blue. Red. Green. Orange. You sift through a bunch […]

Why I Deliver Voice Overs Fast

Why I Deliver Voice Overs Fast

I had an interesting conversation with a fellow voice actor recently. It seems they were quite perturbed with my voice over turnaround times. It’s no secret I always try and deliver in 24 hours or less, but in most cases same day within a few hours. Obviously there are exceptions to every rule, like when […]