When I call a customer support line there is usually only one thing I want to hear. A human. I don’t want to hear a robot or a computer voice or some form of piano music that sounds as though it’s being piped into the system from the 70’s. I just want to talk to a human and I want them to help me.
Instead I hear, “Your call is very important to us. We appreciate your patience. Please continue to hold. The average wait time is currently sixteen minutes. Please stay on the line to maintain your priority sequence.”
Really?
Problem 1: If I was important you’d be talking to me!
Problem 2: I have no patience to hold. My time is valuable to me.
Problem 3: Sixteen minutes? Come on!
Problem 4: Priority sequence? If I was a priority I wouldn’t be on hold for sixteen minutes.
Nobody likes to wait. Thanks to our iThings and other technology, most of the time we’re looking for instant gratification. We want what we want when we want it, and that’s usually right about now.
When you book a voiceover with me I promise not to make you wait. I always extend turnaround to my clients of 24 hours or less. Depending on the size of your project, in many cases I can get it done even sooner. Often within just a few hours.
I know what it’s like to have deadlines and production schedules. I’ll help you meet or beat yours!
If you need a professional male voiceover and you need it now, I want to try and help you. Let’s chat. marc@marcscottonline.com
